Refund policy
Returns and Refund Policy
At Earth & Halo, we want you to feel confident about your skincare choices. If you have questions about a product or your experience, our team is here to help.
Returns
Unused and unopened products purchased directly from earthhaloskincare.com may be returned within 14 days of confirmed delivery.
To qualify for a refund, items must be returned in their original condition and packaging. Approved refunds will be issued to the original form of payment.
Original shipping charges are nonrefundable. Customers are responsible for return shipping unless an item arrives damaged, defective, or incorrect.
Trying Your Skincare
We understand that finding the right skincare is personal. If you have concerns after trying a product, please contact us within 14 days of delivery at glow@earthhaloskincare.com. We will personally review your situation and work with you to determine the most appropriate resolution.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, contact us within seven days of delivery at glow@earthhaloskincare.com.
Include your order number, a description of the issue, and photographs when possible. We will review your request and arrange an appropriate resolution. Earth & Halo will cover return shipping for confirmed damaged, defective, or incorrectly shipped items when a return is required.
How to Request a Return
To initiate a return, email glow@earthhaloskincare.com with your order number and the reason for your request. Please contact us before mailing any products so we can provide the appropriate return instructions.
We recommend using a tracked shipping service and retaining proof of postage. Earth & Halo is not responsible for return packages that are lost or stolen in transit.
Refund Processing
Once your return is received and approved, please allow up to seven business days for processing. Depending on your bank or payment provider, your refund may take an additional five to ten business days to appear on your account.
Order Cancellations
Orders may be canceled before they are fulfilled. Once an order has been shipped, it becomes subject to our standard return policy.
Third-Party Purchases
Products purchased through another retailer, marketplace, or third-party seller are subject to that seller’s return and refund policies. Please contact the original seller directly for assistance.
Contact Us
Earth & Halo
Email: glow@earthhaloskincare.com
Phone: +1 (213) 285-8230
Customer care hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time.